The return policy of our company, which keeps customer satisfaction at the highest level, is as follows.

For the product to be eligible for return, it must be in the same condition as you received it, unused, with tags, and in the original packaging.

To initiate a return You can contact us at muhasebe@dokuzkimya.com.tr. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Products returned to us without a return request will not be accepted.

For any return questions, you can always contact us at muhasebe@dokuzkimya.com.tr.


Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item, so we can evaluate and correct the problem.


Refunds
Once we receive and review your return, we will notify you and let you know if the refund is approved. If approved, you will automatically receive a refund to your original payment method. Please note that it may also take some time for your bank or credit card company to process and send the refund.